Amicis Commerce Agents — Manage, support, and automate every register from anywhere

For Microsoft Dynamics 365 Commerce Manage your store From anywhere

Amicis Commerce Agents put a voice-first AI assistant on every POS and back-office PC, and give your store managers, IT team, and HQ a single console — and a Microsoft 365 Copilot agent — to see what's happening in any store, message a register, or jump in for remote support. The agent does the busywork. The human always closes the sale.

Start free See what it does

Microsoft Cloud Partner

Microsoft Dynamics 365 Commerce Experts

Enterprise Security

What's an AI Agent?

Unlike chatbots that just answer questions, an AI agent can actually do things — search Commerce data, update tasks, drive your POS, and execute multi-step workflows on your behalf.

40+ Commerce Actions

Voice or Chat Input

Remote Control

See the Difference

Same task. One takes 30+ seconds of clicking. The other takes 2 seconds of talking.

The Old Way

8+Clicks 30+Seconds

With Amicis Agent

1Voice command 2Seconds

Finding Karen Berg's shoe size: manual navigation vs. voice command.

Three surfaces. One assistant. Your POS data stays on premises.

At the register

In-store agents on every POS lane and back-office PC.

Voice push-to-talk and text chat in a floating panel right next to the POS.
Talks to the same Commerce Scale Unit your Store Commerce app is paired with — local or cloud-hosted, your choice.
Navigates the POS, attaches customers, and assembles the cart for the human to tender.

From anywhere

A fleet console for managers, IT, and HQ — on the web, on any device.

See every register's status across every store at a glance.
Message a specific terminal, or open Remote Support Mode to chat with the associate live.
Dispatch the assistant to run a task on a register without leaving your desk.

In Microsoft 365 Copilot

Inside Copilot Chat — Teams, Outlook, Word, the web.

For HQ buyers, planners, and store managers who already live in Microsoft 365.
Relays securely through the Amicis Agent Cloud to your store's commerce agents.
Packaged as a Microsoft 365 Copilot declarative agent — install once for your tenant.

Open by design

One agent. Your whole ecosystem.

Retail doesn't run on one system. You have a point-of-sale, a back-office ERP, a webstore, a ticketing tool, and a stack of operational apps the head office added last quarter. Our agent speaks to all of them through a single open standard called MCP — so one conversation can touch the whole business, not just the till.

Think of MCP the way you think of USB-C. It's a universal plug for AI assistants. Any system that ships an MCP "port" — yours, Microsoft's, or a partner's — can be connected on day one, with no custom integration project.

Three channels. One agent. Clearly attributed.

Each channel is owned by the people best positioned to run it. The agent stitches them together for the human in front of the customer.

Store Channel — Amicis

Built by Amicis · Voice-first at the lane

The frontline surface, built by Amicis, running on every Microsoft Dynamics 365 Commerce register and back-office PC. Voice-first. On premises with your store. Where latency, reliability, and the customer-facing experience matter most — and where Microsoft doesn't have a voice-first agent of their own.

HQ & Finance — Microsoft

Microsoft Dynamics 365 ERP MCP · Back-office, procurement, finance

The back-office surface, built by Microsoft. Microsoft's own MCP server for Dynamics 365 Finance & Operations brings procurement, inventory positions, vendor data, and finance into the conversation — straight from Microsoft's source of truth. No second copy of your data, no parallel integration to maintain.

Online Channel — Microsoft

Microsoft Dynamics 365 Commerce MCP · Coming soon

The e-commerce surface, coming from Microsoft. The same MCP approach is on its way to the Dynamics 365 Commerce online channel. The moment it lands, the agent can reason across the storefront and the store in one conversation. We'll plug it in on day one.

Already connected. Already shipping.

Real systems. Real data. No "coming soon" asterisks on this row.

Microsoft Dynamics 365 ERP

Procurement, inventory positions, vendors, and financial data — live from your Dynamics 365 Finance & Operations environment, through Microsoft's own MCP server.

Azure DevOps

File work items, query bugs, and track engineering tasks from a conversation — keeping store ops and the IT backlog on the same page.

GitHub & GitHub Enterprise

Look up issues, releases, and changelogs across the GitHub repositories the business depends on — whether on GitHub.com or GitHub Enterprise — without leaving the conversation.

Microsoft Learn

Authoritative product documentation for Microsoft Dynamics, Azure, and Microsoft 365 — answered with citations, not guesses.

WorkIQ

Operational signals from your store and HQ workflows — process status, exceptions, and the KPIs your managers actually run the floor against.

One conversation. Multiple systems.

The agent's value isn't any single connection. It's what happens when several of them are stitched together in a single sentence from the human at the lane.

"Do they have it at the Galleria store? Get one sent over."

Store Channel + Microsoft Dynamics 365 ERP

Check on-hand inventory at every store, find the one with stock, and start a transfer order — without leaving the lane, without leaving the customer.

"This register just crashed. File a ticket."

Store Channel + Azure DevOps or GitHub

When a lane goes down, the agent captures the context, opens a work item with the right store, terminal, and timestamp already filled in, and lets the associate get back to the customer.

"How did we do today? Are we covered tomorrow?"

Store Channel + WorkIQ

Today's sales, conversion, and basket size — read against tomorrow's schedule, with staffing gaps flagged before they walk into the morning.

The part that matters

Have a system we haven't named? Plug it in.

MCP is an open standard — not an Amicis product. If your business runs on a system that ships an MCP server — your loss-prevention platform, your in-house OMS, your warehouse system, a partner's vertical add-on — you can connect it. The agent gains a new capability the same day, with no custom development on our side.

You're not buying one more SaaS to evaluate.
You're buying the agent that already speaks every system you've chosen to keep.

Operational tools — ticketing, scheduling, knowledge bases
Industry add-ons — loss prevention, clienteling, returns management
Your own systems — internal apps your IT team already runs and trusts

If your vendor doesn't ship an MCP server yet, ask them when they will. The standard is open. Adoption is moving fast. The agent is ready.

Built for the people running retail.

For the cashier & the floor

Hands-free cart assembly, customer research, clienteling, product search, and on-screen training — by voice, mid-conversation, without leaving the POS.

For the store manager

See which registers are live, who's signed in, and what's open on the morning checklist. Message any terminal from your office or your phone — no walk-around required.

For IT & the help desk

Open Remote Support Mode and chat directly with the associate at the lane. Triage what they're seeing without dispatching a technician or screen-share session.

For VP retail ops & HQ

Fleet-wide visibility into every register in every store, plus a Microsoft 365 Copilot agent buyers and planners can talk to from Teams or Outlook.

What the assistant actually does

Hands-free cart assembly

Add lines, set quantities, attach a customer, suspend, resume. Pre-tender only — the human always completes payment at the POS. No agent ever moves money.

Customer research

Pull purchase history, loyalty, wish lists, affiliations, and timeline notes during a live conversation. Surface the right context before the customer finishes their sentence.

Clienteling

Browse your client book, add or remove clients, and log activity straight to the timeline. No more sticky notes on the back of the counter.

Product discovery & dimensions

Search the catalogue, resolve sizes and colours to a real variant, and check on-hand inventory at the current store — by voice, mid-conversation.

Task & checklist management

Search store tasks, update status, create new tasks against a checklist. Close the morning open-checklist in twenty seconds instead of twenty minutes.

Training, triage & screen-aware guidance

New hire stuck on a screen? Ask the assistant. It explains the POS, names the right button, and uses screen-aware navigation to surface the right view.

Fleet visibility

One console for every register in every store. See who's online, who's signed in, and whose lane is quiet — without phoning the store.

Remote messaging & support

Send a note to a single register, or open Remote Support Mode and chat with the associate at the lane in real time. Help arrives in seconds, not on the next visit.

This Isn't Just a Chatbot

Most AI tools just answer questions. This agent actually does things.

Screen Awareness

Can't see your POS

Sees your screen + accesses Commerce APIs

Takes Action

Only answers questions

Fetches data, updates records, automates tasks

Integration

Requires custom development

Works instantly, no code changes

Voice Control

Text only

Voice-first with audio responses

Remote Management

Not available

Cloud hub for all stores

How it works

Sign in with your work Microsoft account.

Multi-tenant Microsoft Entra. Anyone in your organisation can use the assistant — and managers, IT, and HQ get the fleet console at the same URL on the same login.
Install the in-store agents on your POS & back-office machines.

A signed Windows installer. Pairs automatically with your Microsoft Dynamics 365 Commerce instance through the same Commerce Scale Unit (formerly Retail Server) that Store Commerce already uses — local or cloud-hosted — and reports its status into your fleet console as it comes online.
Add the Amicis Commerce Agent in Microsoft 365 Copilot.

Install the declarative agent into your tenant. Copilot relays through the Amicis Agent Cloud to your store's commerce agents — your POS data never leaves your premises.

Real Problems, Real Solutions

See how voice commands optimize the moments that matter on the floor.

The 8-Click Problem

Before Navigate through 8+ menu levels just to look up a shoe size.

After "What's Karen Berg's shoe size?" — answered in 2 seconds.

New Employee Training

Before Two weeks shadowing plus a paper manual nobody reads.

After Voice-guided POS navigation from day one.

Personal Client Relationships

Before Sticky notes, memory, and a client book three associates can't read.

After "Pull up Maria's wish list" — instant clienteling context.

Store Task Management

Before Paper checklists lost in the back office.

After "What's on the morning checklist?" — tracked and visible.

Product Discovery

Before Hunt through categories for the right variant.

After "Do we have this in blue, size 9?" — instant inventory check.

Self-Correcting Issues

Before Call IT, wait for a remote session, hope it reconnects.

After Agent detects the issue, suggests the fix, walks the associate through it.

One assistant for every register. One console for every store.

Requires Microsoft Dynamics 365 Commerce. The Microsoft 365 Copilot surface requires a separate Microsoft 365 Copilot licence for each user who chats with the agent in Copilot.

Built by Microsoft Dynamics 365 Experts

Amicis Solutions is a Microsoft Cloud Partner with 15+ years specialising in Microsoft Dynamics 365 for Retail, Restaurants, Convenience, and Hospitality. We've implemented Store Commerce for customers all around the world, and built this agent to solve the problems we see every day.